Stacey Edgell

As a Collections Team Lead, I led a team supporting merchants with revenue-based finance, managing daily collections activity and performance. I used data insights to monitor repayments, support struggling businesses, and implement tailored repayment solutions. I handled escalations, ensured compliance, and worked closely with risk and operations teams to improve processes and deliver fair customer outcomes.

I have over 15 years of experience in the banking sector, progressing through a variety of roles from front-line agent to Collections Team Lead. My background spans both high street banking and fintech, giving me a broad perspective on financial services and customer needs. I’m particularly passionate about supporting merchants with their business finances—helping them navigate challenges, recover from financial difficulties, and get back on a stable growth path. I combine strong customer support skills with a practical understanding of risk, collections, and financial solutions.